Shipping Policy

Shipping Policy – VisionRelief™

At VisionRelief™, we proudly offer FREE shipping on all orders within Poland.

Order processing time

  • Processing and preparing your parcel for shipment takes 1–3 business days from the time the order is placed.

  • An order is considered dispatched once it has been handed over to the carrier and marked as “in transit.”

  • During peak seasons (e.g., holidays), processing time may extend to up to 7 business days.

Estimated delivery time

  • Orders are delivered within Poland only.

  • Average delivery time from dispatch: 7–12 business days.

  • Note: During holidays or periods of heavy carrier load, additional delays may occur that are beyond our control.

Order changes and address details

  • The customer is responsible for providing correct and complete shipping details at checkout.

  • If you notice an error, contact us within 24 hours of placing the order at visionrelief.store@gmail.com.

  • After 24 hours, we cannot guarantee changes, as the order may already be in processing.

Delivery delays

We make every effort to deliver orders as quickly as possible. However, delays can occur due to factors beyond our control, such as:

  • carrier-side issues,

  • severe weather conditions,

  • transport disruptions.

VisionRelief™ does not guarantee an exact delivery date, but we will always notify you of any changes and update your order status.

Lost or stolen parcels

Once the parcel is handed over to the carrier, responsibility for delivery passes to the carrier. In case of loss or theft:

  1. Contact us at visionrelief.store@gmail.com to report the issue.

  2. File a claim directly with the carrier using your tracking number.

  3. Our team will assist you in contacting the carrier and monitoring the case.

VisionRelief™ is not liable for parcels lost or stolen in transit, but we always strive to find a solution (e.g., assistance with filing a claim or—in exceptional cases—sending a replacement).

Changes to this Shipping Policy

VisionRelief™ reserves the right to change this Shipping Policy at any time without prior notice. Placing an order constitutes acceptance of the shipping terms in force at that time.

Questions? Contact us: visionrelief.store@gmail.com.